Account

EXCHANGE POLICY

Effective 1 August 2026

At MASSHIRO&Co., we hope you love every purchase. If you require a return or exchange, please refer to the guidelines below.

 

In-Store Purchases

  • Purchases made at any MASSHIRO&Co. store may be exchanged within 3 days from the date of purchase.
  • Each purchase is eligible for one exchange only. Once an exchange has been completed, no further exchanges will be accepted for the same purchase.
  • Exchanges are subject to stock availability. You may exchange your item for:
    • the same style in a different size; or
    • another style of the same value.
  • To process your exchange, please ensure:
    • the original receipt is presented;
    • all original tags remain attached;
    • the item is unworn, unwashed, and in its original condition; and
    • if possible, the item is returned in its original packaging. If the original packaging is unavailable, kindly ensure it is securely packed.

 

Website Purchases

  • Upon receiving your order, we kindly recommend recording a complete unboxing video before opening your package. This will help facilitate any return or exchange request, should it be required.
  • Orders placed through the MASSHIRO&Co. website may be exchanged at any MASSHIRO&Co. store within 3 days of the package being marked as delivered.
  • Each order is eligible for one exchange only. Once an exchange has been completed, no further exchanges will be accepted for the same order.
  • Exchanges are subject to stock availability. You may exchange your item for:
    • the same style in a different size; or
    • another style of the same value.
  • To process your exchange, please ensure:
    • your order confirmation or receipt is presented;
    • all original tags remain attached;
    • the item is unworn, unwashed, and in its original condition; and
    • if possible, the item is returned in its original packaging. If the original packaging is unavailable, kindly ensure it is securely packed.
  • If you require any assistance with your exchange or would like to know which MASSHIRO&Co. store you may visit, our Customer Service team will be happy to assist you.

 

Shopee Purchases

  • Upon receiving your order, we kindly recommend recording a complete unboxing video before opening your package. This will help facilitate any return request, should it be required.
  • Purchases made through the MASSHIRO&Co. Official Shopee Store cannot be returned or exchanged directly at any MASSHIRO&Co. offline store. All return requests must be processed through the Shopee platform.
  • To request a return, please submit a Return & Refund request through Shopee and select the option for a full refund by returning the item.
  • If you wish to return only selected item(s) from your order, simply select the relevant item(s) when submitting your Return & Refund request.
  • To process your return, please ensure:
    • all original tags remain attached;
    • the item is unworn, unwashed, and in its original condition; and
    • if possible, the item is returned in its original packaging. If the original packaging is unavailable, kindly ensure it is securely packed.
  • If you require any assistance with your return, our Customer Service team will be happy to guide you through the process.
  • Once your refund has been completed, you are welcome to place a new order through the MASSHIRO&Co. Official Shopee Store.

 

General Terms

  • Return and exchange requests that do not meet the above conditions may not be accepted.
  • All exchanges are subject to stock availability.
  • MASSHIRO&Co. reserves the right to decline any return or exchange request that does not comply with this policy.