EXCHANGE POLICY

Exchanges are possible for another available item with either the same or a higher price. The price difference will be charged to you. When you wish to exchange an item with a lower priced item, the price difference will not be refunded. If you have received a damaged item, we will exchange the item free of charge.

If you wish to exchange, please send an e-mail to admin@masshiroandco.com or text us via WhatsApp to +62-811-888-2380. Please also tell us your order number and reason for exchange. We will ask you to simply take your purchase to your local post office or GO-JEK delivery to return the item. We do not cover the return cost if you want to exchange to other item(s).

Returning the item(s):

  • Item(s) must be returned within 72 hours from the date you received it. 
  • Buying the item(s) as a gift to friends & family? Contact our customer service to extend your exchange period.
  • All products must be returned in its original packaging and with no sign of wear and/or odour.
  • The product tag must still be attached and intact.  
  • Items that are returned to MASSHIRO&Co. will automatically be made available for other customers to purchase. In case your returned item is a last piece item and sold immediately to another customer, you can't request it back.

Exchanging item(s):

  • You may choose an alternative item(s) within 72 hours after returning the old item(s).
  • If you still can't decide which item(s) you want after 72 hours, our Customer Service will automatically issue a gift card worth the value of the returned item(s), not including the shipping cost. This gift card will be sent to your email.
  • The gift card's expiration date is 3 months from the issuance date and can't be extended. MASSHIRO&Co. is not responsible for any unused gift cards that exceed the expiration date.

In case you need other information, please contact our Customer Service via WhatsApp: +62-811-888-2380 or e-mail to support@masshiroandco.com.

Please Note: You can only exchange 1 time for every transaction.