FREQUENTLY ASKED QUESTIONS (FAQs)

PRODUCT INFORMATION

Q: How do I find my size?

A: Please go to the product page and find the size chart in the product description.

Q: How is the handle and care for the shirt?

A: Our shirts are very easy to be taken care of. You don’t need to send them to the dry cleaner. The best way is to handwash the shirt and iron it on low-temperature. Please wash separately from coloured fabrics to avoid colour transfer.

Q: I stained my shirt. What should I do? 

A: Wash your shirt immediately with mild detergent. If needed treat your shirt with stain remover before washing.

Q: Where do you manufacture the products?

A: We can proudly say that all the products are manufactured locally. We assure the best quality and craftmanship before shipping it to you.

 

HOW TO SHOP

All orders have to be made from the website. How to make a purchase?

  1. Simply pick your favourite item and put it in the shopping cart
  2. Fill in your e-mail address and contact information
  3. Choose the shipping method
  4. Review your order summary and klik "complete order"
  5. You will be re-directed to Xendit payment page. Kindly finish the payment.

A confirmation e-mail will be sent to you after you make an order. Once the order has been placed, you can't make any changes on the website. For further assistance, please contact our customer service via WhatsApp +628118882380. Our operational hours is on Monday-Friday, 09:00 - 17:00 WIB.

Important notice! Payment has to be made within 1 x 24 hours after the order is placed. After the cut-off time, your order will automatically be cancelled by our system.

Q: Can I get a discount if I buy more products?

A: Yes, you are entitled to a 5% discount if you buy 3 items or more with the code MASSHIRO5 at the checkout page. 

Q: Why can’t I place my order manually via WhatsApp?

A: All orders within Indonesia have to be made via our website to avoid any errors. If you have any questions or other queries, you can always contact our Customer Service by e-mail: support@masshiroandco.com or via our WhatsApp number: +62-811-888-2380. 

Q: What happens to the sold items? Are they going to be back in stock?

A: We will restock some of the sold items, and some will be discontinued. All the information regarding the "back in stock" items will be announced on our Instagram account. Unfortunately we are no longer able to put you on the waiting list, so please purchase when the item(s) is still available on the website or at one of our stockists. 

Q: How to arrange delivery with instant motorbike (Go-Jek, Grab and others)?

A:  If you live in Jabodetabek area and wish to have the item as soon as possible, you can pick up your purchased item with Instant Motorbike Delivery. This delivery cost has to be fully paid by you. Please see further details on the "Shipping & Delivery" page

Q: Do you ship worldwide?

A: Yes, we do ship to certain countries. The shipping rate will be calculated automatically at the checkout page on our website. For other countries that are not yet on the list on our website, you may contact and order via Customer Service by e-mail: support@masshiroandco.com or via our WhatsApp number: +62-811-888-2380, since we need to calculate the shipping rate manually. 

Items in your order that are designated for shipment to countries outside Indonesia may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees (please see further details on the "Shipping & Delivery" page).

Q: What is your bank account number?

A: BCA — PT MASSHIRO PUTIH ABADI 622-0480516 (KCP Kemang Mansion) Please do not make MASSHIRO&Co. related payments to other bank accounts.