PRODUCT INFORMATION

Q: How do I find my size?

A: You can find the size chart on each product page, within the product description. We recommend referring to the measurements provided to find the fit that feels right for you. If you are between sizes or need a little guidance, our Customer Service team is always happy to assist.

Q: How do I care for my shirt?

A: Our shirts are made to be part of your everyday wardrobe, so caring for them should be simple. For everyday care, we recommend a gentle wash and ironing on low to medium heat. Please refer to our Care Instructions page for the best way to care for each fabric and color.

Q: I stained my shirt. What should I do?

A: No need to worry. Treat the stain as soon as possible by gently washing the affected area with a mild detergent. For more persistent stains, you may use a suitable stain remover before washing. For more detailed guidance, please refer to our Care Instructions page.

Q: Where are your products manufactured?

A: Every MASSHIRO&Co. piece is proudly made locally in Indonesia. From fabric selection to construction and finishing, each piece is carefully made and inspected before it makes its way to you.

Q: I would like to purchase a dark or colored shirt. Will the color transfer?

A: Our fabrics are carefully selected and tested to help maintain their color over time. However, some color transfer can naturally occur, especially during the first few washes. We recommend washing dark and bold-colored garments separately from light or white garments and using a small amount of detergent.

As an extra precaution, take care when wearing dark or bold-colored garments with light-colored bags or accessories, particularly in humid or wet conditions. Make sure light-colored bags are properly coated or treated to help prevent unwanted color transfer.

Q: Can I place an order via WhatsApp?

A: Yes, you can now place an order directly through our WhatsApp Customer Service. Our team will be happy to assist you with product availability, sizing, and the ordering process.

For the full selection and a seamless shopping experience, you can also shop directly through our website.

For assistance, please contact us via WhatsApp at +62 811 882 380 or email us at support@masshiroandco.com.

Q: What happens to sold-out items? Will they be back in stock?

A: Some of our pieces will be restocked, while others may be discontinued. Any restock updates will be announced on our Instagram account, so be sure to follow us for the latest updates.

Q: Can I arrange an Instant Motorbike Delivery?

A: Yes. If you are based in Jabodetabek and would like to receive your order sooner, you may arrange an Instant or Same-Day Motorbike Delivery through GoJek, Grab, or another preferred provider. The delivery fee is fully borne by the customer. Please see our Shipping & Delivery page for further details.

Q: Do you ship worldwide?

A: Yes, international shipping is available to all countries, subject to delivery availability. Shipping costs will be calculated automatically at checkout based on your destination.

Orders shipped outside Indonesia may be subject to import duties, taxes, customs fees, and other charges imposed by the destination country. These fees are the responsibility of the recipient. Please see our Shipping & Delivery page for further details.